BrandSavant

Gaining Insight From Social Media Data

Why Twitter Is Bigger Than You Think

by Tom Webster on April 23, 2012

In early June I’ll be presenting a track keynote at Blogworld NY that updates our Social Habit research series, a randomly sampled, representative look at how Americans 12+ use social media. I’ve written a lot in this space about Twitter, and the sizable gap between those Americans who use Twitter, and those who are familiar with the service. This year, that gap continues to be significant: 89% of Americans 12+ are familiar with Twitter, while 10% use the service.

This is the third year we have observed a gap of this relative size. Now, a user base of 10% of Americans 12+ is nothing to sneeze at, and as I’ve commented here before, you’ll never catch me saying “only” 10%. In fact, Twitter does appear to have an importance in American society that would seem to extend beyond the 10% who actually tweet. This year, we were determined to get to the bottom of that seeming disparity between the percentage of Americans who “tweet,” and the percentage of Americans who are exposed to tweets.

Here’s the question with which we struck pay dirt:

Slide51

Here you can see that 11% of Americans 12+ (the gray slice) have not heard of Twitter, which means that 89% have. That is more than the percentage of Americans with online access (~86%), by the way, which gives you a pretty good yardstick for the ubiquity of Twitter. Now, bearing in mind that 10% of Americans 12+ actually use Twitter, look at the big green slice: 44% of ALL 12+ Americans report seeing tweets in other media (radio, TV, newspaper or other websites) “Almost Every Day,” and 80% of Americans overall claim to have ever seen tweets in other media.

We see tweets all the time in the media–often, it’s the TV reporting of a celebrity’s troublesome tweet that makes the news, even when most Americans haven’t seen the tweet itself in situ. This statistic quantifies that assumption and, if I’m being honest, reveals it to be far bigger than I would have suspected. When the number of Americans who report seeing “tweets” in other media nearly every day approaches almost half the country, then Twitter is punching well above its weight, indeed.

There are several implications to this statistic, but I’ll leave you with three to think about:

  1. Regardless of how you use Twitter, most Americans (as in an actual majority of Americans) view Twitter as a purely broadcast network.
  2. As such, Broadcasting is far from dead, and social isn’t killing it. Social is changing it, but in terms of how most Americans consume tweets, Twitter is just another cable network.
  3. If you are measuring anything based upon unstructured data mined from Twitter (particularly influence), you are missing nearly 80% of the potential impact of Twitter by not taking the cross-media and offline impact of Tweets into account.

Those are my quick takes–and I’ll have a more extended look at this and other data when we debut the new Social Habit data at Blogworld. Want to be sure you don’t miss it when it comes out? Why not subscribe to the Edison Research database and be sure you’re the first on your cyberblock?

What do you make of this chart?

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  • Brandon Watts

    Great stuff. What’s interesting and somewhat surprising to me is that the “adoption rate” (% of All 12+ who actually use Twitter) has remained virtually unchanged in the last 3 years, hovering around 10% from 2010-2012.  That’s obviously not in the pie chart, but I’m curious to know what has inhibited further adoption in comparison to Facebook, which has experienced a far more rapid rate of adoption.
    While it’s clear that Twitter’s influence reaches moves beyond the 10% of “users”, it’s interesting to consider the extent to which the potential cross channel/offline impact can be reliably leveraged.

  • http://philgerbyshak.com Phil Gerbyshak

    I definitely see this as untapped opportunity for businesses – if you take the time to teach your customers how to use Twitter to tune into your message.

    Great stuff to share. Thanks!

  • Joe

    i definitely expect to see a post in the Guardian about this by the end of the week

  • http://twitter.com/LedgeDancer Angela Moore

    Love this: “Twitter is just another cable network”

  • Scarfo

    Few people write books.  More read them.  Many many many people at least see a book everyday.

  • http://www.fanstap.com/ Meka

    this post changes the mind
    thanks for the great insights 

  • http://www.facebook.com/todmaffin Tod Maffin

    To be clear, the study shows people who read/hear about Twitter itself, not people who actually read tweets. That number is still quite low.

  • http://www.edisonresearch.com Tom Webster

    It specifically states “tweets or twitter status updates.” It is not use Twitter, as you say, but it’s more than “heard of Twitter.”

  • http://curiouslypersistent.wordpress.com curiouslypersistent

    This is unsurprisingly media driven e.g. 
    http://www.mediabistro.com/alltwitter/twitter-vs-facebook-2011_b17119

    Media organisations (in the UK at least) commonly refer to Twitter as the source of info and might even post screenshots.

    Twitter has a high awareness level, but past work I’ve done suggests the volume of coverage has done little to convince many to actually go directly to Twitter and use it. 

  • http://www.edisonresearch.com Tom Webster

    That Twitter (and specifically, exposure to Tweets) is media-driven is, as you say, unsurprising, Simon. But if you weren’t shocked by the fact that 44% of Americans 12+ claim seeing tweets *nearly every day,* then you’re a smarter man than I. :) What other brands can claim that?

  • http://curiouslypersistent.wordpress.com curiouslypersistent

    Of course, it is a high figure Twitter should be proud of. But I wonder how it would benchmark against exposure to other brands e.g. 44% of Americans might claim to see a Ford Fiesta or a Hershey’s Kiss or a reference to Lady Gaga nearly every day. But I suppose I am comparing Twitter to these brands proves your point about it being big!

  • Cliff8410

    I follow almost 500 people. Got an app called “tweequer” that organises your lists on my twitter for iPhone. Does anyone use their lists even?

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