BrandSavant

Gaining Insight From Social Media Data

The Amazon Prime Phenomenon

by Tom Webster on May 17, 2012

At the beginning of this year, Jason Calacanis wrote an article entitled “The Cult of Amazon Prime,” in which he rather provocatively speculated that Amazon Prime (the $79-a-year service from Amazon that offers members free two-day shipping, amongst other benefits) could be accessible to one-in-three Americans in four years. Now, I’ve been an Amazon Prime member since year one (2005), and I can tell you that it’s the greatest loyalty lock-in scheme I’ve ever encountered. So part of me wanted to believe Calacanis when he speculated that “[Amazon] Prime will reach 30M-40M of the 120M households in the United States in the next four years (with ~20M accounts).”

The other part of me, however, is a market researcher. It’s tempting when we talk to people at parties–with whom we often share psychographic/demographic traits–to think that everyone must use Amazon Prime. After all, everyone I know does, right? Well, here’s the greatest thing about my job: we get to actually ask these questions, discovering things heretofore suspected but ultimately unknown.

This year, in our annual Edison Research/Arbitron Internet and Multimedia Research Series (our 20th installment!) we threw in a few questions about Amazon, and it gives me great pleasure to share with you that I was wrong. I thought Calacanis was overstating the case: Amazon Prime may be popular in certain circles (exaggerating its importance within those circles) but surely wasn’t approaching the kind of numbers he hinted at.

Here’s what a nationally representative sample of Americans 12+ had to say:

Amazon Prime Membership

Now, I hope you are not the kind of person who would look at this graph and say “Only 8%? That’s not so big.” Actually, I think 8% is a ginormous number. To be clear, what the data tells us here is that over 20 million Americans 12+ say they have access to Amazon Prime–that doesn’t mean 20 million accounts, since a multiple-person household can and often does share one account.

With over 20 million Americans reporting access to Amazon Prime in early 2012, however, the Calacanis prediction of 30-40M by 2016 doesn’t seem so farfetched, does it?. Indeed, what Amazon has shown over the past several years is their willingness to tweak the offering (Prime membership now entitles users to a back catalog of free streaming movies) to continue to add value without disturbing the price. And if you invited all those Prime members to a Calacanis cocktail party, you’d have a country that nearly cracks the top 50 in terms of world population.

That’s a heck of a party.

This post was originally published on the Edison Research site, where the methodology for the study can also be found.

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  • http://www.jumpstartmypc.com/ Chris | JumpstartMyPC.com

    I have been an Amazon Prime member for the last 3 years and I don’t think I could ever go without it again.  It is an amazing service!

  • http://twitter.com/natedriver Nathan Driver

    How do you think the USPS deficit and possible closings will affect this type of service and the potential growth of Amazon Prime?

  • http://raulcolon.net Raul Colon

    I am a prime user and have been since 2010… 

    My only disadvantage is that since I live in Puerto Rico I don’t get many of the perks. 

    But overall I am really enjoying the service for the price. 

  • http://about.me/johnrefford John Refford

    Part of the accessibility is the “friends and family” part of it. I’m given access to my sister and brother in law.  All free to them!

  • http://Social-Tango.com Billy Delaney

    Tom.
    This is something I knew nothing about!
    So… I will have to find out about Amazon Prime now, and I thank you for that.
    Your blog is so clean and it makes an impression on me each time I come to it. Of course I’ve signed up for it and read it carefully. I think you are an Island in the emotional sea of social media mania.
    Please keep stuff like this coming, I can’t get enough of it.
    Sincerely, an admirer of your art, skill and humour.
    Billy

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