January 15, 2010
I wrote a while back that I often use a piece of software for the Mac called Tinderbox to churn through messy, unstructured focus group data and see the meaning and inherent structure in a soup of qualitative data. I was fortunate to be asked to present my method at a Tinderbox Weekend last November [...]
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January 6, 2010
Bridge Ratings just released some data relevant to Pandora fans that purports to show evidence that the popular online music service is showing signs of weakness. The study examined Pandora users of various stripes and segmented them by their tenure with the service, as follows:
The study concludes that “over time…the satisfaction level is affected by [...]
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